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hello@understate-official.com
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9am - 5pm Mon - Fri

9am - 5pm Mon - Fri

SHIPPING AND HANDLING

HELLO! You are shopping on our Australian site.  We ship to most locations in the world and we offer COMPLIMENTARY EXPRESS SHIPPING for all Domestic orders over AUD$200.00.

All prices stated below are in Australian Dollars (AUD).

Domestic shipping (below AUD $200.00)

Orders are shipped via Australia Post e-parcel, which offers a 1-3 business days service.

Shipping is charged at a flat rate of $12.00 and all orders over $200 receive complimentary shipping. 

All deliveries are fully trackable and will require a signature on delivery. If you are not available, Australia Post will leave your parcel at the closest Post Office for collection.

International shipping

Orders are shipped via Australia Post International Express Courier Service to your country's border. 

Shipping prices are set by Australia Post and are quoted at the checkout.

All deliveries require a signature on delivery.  If this is overridden by the customer, UNDERSTATE will not be held liable for any losses.

Many countries collect duties and taxes on imported items and we advise to check your country's thresholds prior to placing your order.

      UNDERSTATE reserves the right to withhold shipments whilst pending confirmation of the recipient's delivery address, payment details or proof of identification.

      We ship to the below locations: 

      ·     Austria

      ·     Belgium

      ·     Canada

      ·     China

      ·     Denmark

      ·     France

      ·     Germany

      ·     Hong Kong SAR China

      ·     Italy

      ·     Kuwait

      ·     Japan

      ·     Malaysia

      ·     Netherlands

      ·     New Zealand

      ·     Singapore

      ·     Spain

      ·     Sweden

      ·     Switzerland

      ·     South Korea

      ·     Thailand

      ·     United Kingdom

      ·     United States


      ID REQUESTS - WE MAY AT TIMES REQUEST CUSTOMERS TO SEND THEIR ID PRIOR TO DESPATCHING THEIR ORDER. ID REQUESTS ARE AT THE DISCRETION OF UNDERSTATE AND SERVE TO PROTECT BOTH THE COMPANY AND THE CUSTOMER FROM FRAUDULENTLY PLACED TRANSACTIONS.

      SHIPPING TIMES

      All orders placed before 12pm on weekdays will be processed and shipped on the same business day. Orders placed after 12pm on weekdays will be processed and shipped on the next business day. Orders placed on a weekend day will be processed within 24 hours of the next business day.

      Once dispatched, standard domestic e-parcel provides UNDERSTATE customers with a 2-3 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas.

      Please note: there may be shipping delays during sale time.

      Express

      Orders shipped by express e-parcel can be expected to arrive within 1-2 business day for metropolitan areas and up to 2-3 business days for non-metropolitan areas.
      for same day dispatch orders must be placed before 12pm.

      Please note that processing of parcels once they arrive in the destination country can be delayed for many reasons such as customs processing. Delays do regularly occur in many countries.
       

      DUTIES AND TAXES

      Please note, International orders may incur duties and taxes which are applied by customs.

      The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.

      Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to UNDERSTATE in order to receive a refund.

      Refunds will only be issued once return orders have been received.

      Please contact your local customs office for more information regarding taxes and duties payable in your region.